The Medical Station | Centered on Care
  • Phone: (416) 633-2345
  • Fax: (416) 633-2216
  • 545 Wilson Avenue, North York, Ontario (Directions)

Frequently Asked Questions

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Find answers to commonly asked questions about our Family Practice and Walk-In clinic in North York – or use the contact form to email our team.


Visiting The Clinic

What are your hours?

Our clinic and walk-in hours vary seasonally; be sure to check the website to confirm our hours before you arrive. For Spring 2016 our hours are:

Office Hours

Monday – Thursday: 8:30am – 5:00pm
Friday: 8:15am – 3:00pm

Walk-In Hours

Monday & Thursday: 5:00pm – 8:00pm 
Saturday & Sunday: 9:00am – 12:00 pm

Where are you located?

The Medical Station Family Practice & Walk-In Clinic is conveniently located at 545 Wilson Avenue, at the corner of Wilson Avenue and Tippett Road. We are just a short walk away from Wilson subway station. If you are on the Yonge line, take the 96 or 165 bus westbound to Faywood Blvd from York Mills subway station.

Do you have parking?

Complimentary underground parking is available for patients only while attending appointments and will be monitored.

Underground visitor parking is accessed via the Tippett Road back entrance. Buzz the concierge to gain access to the parking garage and let them know you are here for The Medical Station. Spots are located on the P1 level and indicated with the letter “V”. 

Please note your parking spot number as well as your vehicle license number. Buzz 2288 for The Medical Station in order to gain entry to the building from the parking garage. 

You will be required to sign in and out at the clinic reception to register your vehicle upon entering and leaving the clinic to avoid towing.

Do I have to book an appointment?

If you know you need to see a specific provider we recommend you book an appointment to ensure you can be seen at a time that works for you. Alternatively, we offer walk-in hours for urgent health care needs. Please check the website for updated walk-in hours.

How do I book an appointment?

To book an appointment with one of our physicians or other care providers you can access our online booking tool or call the clinic.

Are you wheelchair accessible?

Yes. The clinic is entirely wheelchair accessible.

Is my medical information held confidential?

Protecting your privacy and personal information is an important part of The Medical Station’s policies and procedures. We strive to provide quality care and we collect, use, disclose, retain and dispose of your personal information in compliance with federal and provincial privacy legislation and applicable college regulations.

We will be as open and transparent as possible about the way we handle your personal information. All staff members who come in contact with your personal information have signed a confidentiality form and are aware of the sensitive nature of the information you have disclosed to us.

If you have any questions or complaints regarding The Medical Station’s management of your personal information, feel free to contact us.

What is the cancellation policy?

We understand how busy you are and that sometimes plans change. Please provide at least 24 hours notice for any cancellations.


Clinic Services

What providers work at your clinic?

In addition to Family Physicians, on-site scheduled care providers include:

  • Chiropractor
  • Dietitians
  • Massage Therapist
  • Physiotherapist
  • Social Worker
  • Yoga Meditation Specialist

This list is subject to change based on availability.

What services are available?

Our physicians provide extensive and comprehensive primary care services. Each specialist is available for one-on-one consultation and relevant treatments. Additionally, programs and classes to fit the needs of our community and clients are being developed.

We are currently developing a Weight Management Program, Diabetes Education, Grief Support Groups, and Hormone Replacement Therapy for men and women.

Does the clinic treat children?

Yes. While we do not have a Pediatrician on-site, our Family Physicians are well equipped to treat the medical needs of children.

What if I require a medical specialist who doesn’t work at your clinic?

We have an extensive network of medical specialists who we refer patients to as needed. Your physician will discuss with you if it is necessary to see a given specialist and will orchestrate the referral process.


New Patients

Is the clinic accepting new patients?

Yes. We are accepting new patients – please make an appointment using the online booking tool or call us for more information.

Do I need to do anything before my first visit?

Please bring your Health Card and any relevant medications to your first visit.

You are able to download and complete the new patient intake form in advance of your visit. Alternatively, if you prefer not to complete the form in advance, you will receive all the necessary paperwork upon your arrival at your first visit.

How do I transfer my medical records to your clinic?

At the conclusion of your first visit, you will complete a transfer record form that allows us to receive your records directly from your old clinic. Please be aware that your old clinic may charge for this process.

What happens at my first appointment?

At your first appointment you will be greeted with a welcome package with basic clinic information and any pertinent forms which need to be filled out (if you have not already completed them).

During your physician appointment, the physician will speak with you to better understand your medical needs and find out about your life – the patient-physician relationship is very important, and we work to cultivate this from the first visit to ensure we are adequately meeting your needs.

Do I need a referral to see the Family Physicians?

No. You do not need any type of referral to see our Family Physicians.


Payment Information

Do you take OHIP?

As you may know, the Ontario Health Insurance Plan (OHIP) pays for most of your medical visits to our office. There are, however, uninsured services, which OHIP does not cover, such as prescription refills by phone or medical forms for insurance.

Do you accept private insurance?

Yes. Some of the services we provide that are uninsured by OHIP may be covered by your private insurance plans. Contact your insurance provider to find out what level of coverage you have. We are happy to provide the necessary invoicing for insurance claims.

What is the Annual Fee Plan?

The Medical Station will charge for uninsured services in accordance with the fee guidelines set by the Ontario Medical Association (OMA) and the College of Physicians and Surgeons of Ontario (CPSO). While you can pay for uninsured services on an as-needed basis, Family Physicians at The Medical Station offer an Annual Fee Plan as a more convenient and cost-effective way to manage these charges.

See the brochure for more details about the Annual Fee Plan or feel free to ask any of our staff for more information about this option.

What types of payment are accepted?

We accept Visa, MasterCard, American Express and cheques for appointment payments. If you do not use or have access to these payment methods, please contact our clinic to discuss alternate options.

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