As many of you are aware, COVID-19 (Corona Virus) has reached pandemic status. For the well-being of all patients, staff, and community, we have made the decision to turn to a virtual care model at The Medical Station to reassure you that you can access care.
Is the clinic open?
As of Monday, March 16, 2020, our office will no longer have in-person appointments. In order to ensure the safety of everyone, our office is closed. We will be providing all care virtually.
How do I access care?
If you do not have an upcoming appointment but are calling to book one, you will be directed to respond to an email sent by our administrative team with your concerns. These messages will be directed to your physician who will respond by email outlining the next steps – whether the issue can be handled by email, scheduled for a phone appointment or postponed to a later date.
In how long can I expect to hear back from the doctor about my concerns?
Please take note that your own physician will be triaging your email to prioritize the urgency. You will hear a response In 48hrs during regular business hours.
What if I already have a booked appointment?
If you already have an appointment booked to see your physician in the coming weeks, you will be receiving a call from our administrative staff to find out what the nature of the appointment is. Your doctor will determine how best to address your concerns and you will hear back by email. If your doctor feels that this requires a phone call or video session you will receive a notification back.
All checkups, pap tests, well-baby visits, and vaccine appointments, for example, will be rescheduled when we can safely provide care without risk. If you do not feel like your appointment is urgent or you have nothing pressing that you need to discuss with your physician, please advise our administrative staff when they call you and your appointment will be rescheduled for a later date.
What if I need a non-elective appointment?
For example, all checkups, pap tests, well-baby visits, three- month Diabetes follow up appointments and vaccine appointments, will be rescheduled when we can safely provide care without risk.
What if I need a prescription refilled?
All prescriptions will be refilled at no charge. We will need your pharmacy fax number. Please note that pharmacists can also renew ongoing prescriptions.
What if I need a form filled out?
Understandably at the present time, we are unable to fulfill requests for any forms or notes.
What do I do if I think I have Corona Virus?
Currently, Public Health has determined that only patients who have traveled outside the country can be tested as there is a limited supply of test kits. Please do not go to a test site without speaking to Public Health as you will not be tested.
All Family Practices do not have access to the test kits.
If you have mild symptoms of cough, sore throat, headache, fatigue, runny nose, and joint aches BUT DO NOT HAVE fever, no underlying health conditions, and are less than the age of 60,
please stay home and self-isolate until symptom-free for at least 48 hours.
What if I have come in contact with someone who tested positive for the virus?
Please contact Public Health 416-338-7600 or Telehealth Ontario at 1-866-797-0000. They will advise you as to the next steps.
We ask that you bear with us as we all navigate through the unknown. The changes at The Medical Station are being made to keep you, our patients, safe. Thank you for your cooperation and understanding! We will continue to keep you informed as we learn more about the pandemic. In the meantime, please do your part to help keep us all safe.
We understand that this is a stressful and anxiety-provoking time for everyone and will be doing our best to keep you up to date with information as it becomes available.
Covid-19 Clinic Updates
The Medical Station is welcoming new patients. Contact us to find out why we are the right fit for you.
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