Welcome, Patients. We hope that you have been keeping healthy and safe during the COVID-19 pandemic. We continue to be here to serve you.
How Appointments Work
As a result of the COVID-19 pandemic, we have made required changes to the clinic flow in order to keep you, your healthcare providers and the community safe. We want to reassure you that your safety is our main priority.
We have adapted how we work in order to provide a safe environment.
CONTINUE ESSENTIAL SERVICES (IN CLINIC) We will continue to offer essential services, as usual. This includes pap smears, routine prenatal care, immunizations and newborn visits.
VIRTUAL APPOINTMENTS Virtual Appointments offer an option for non-essential appointments with your provider for timely, but non-urgent concerns. This may include prescription renewals, blood pressure/diabetes checks, mental health concerns, and new, non-urgent concerns.
Important: During the COVID-19 pandemic, our doctors are booking VIRTUAL APPOINTMENTS first.
CALLS FROM YOUR DOCTOR: When your Doctor calls you, it may show on your phone as ‘Blocked Caller’ or ‘No Caller Id’. Please ensure your device is set to allow calls of this nature and that you are available to answer.
Monday through Thursday
8:30am - 5:00 pm
5:00 - 8:00 pm | URGENT CARE (VIRTUAL APOINTMENTS ONLY)
8:15 am - 4:00 pm
Saturday | URGENT CARE ONLY
9 am - 12 noon
Please do NOT come to the Clinic until you have had a VIRTUAL APPOINTMENT. If the doctor feels that a face to face visit is required, you will be offered an in-person appointment for an examination.
If you are coming into the Clinic, please wear a mask.
If you have a scheduled appointment in clinic, you will be required to complete COVID screening questions before every in-person appointment.
The questions will be sent to you by email 1 -2 days before your scheduled appointment.
If you screen positive, or have symptoms of COVID19, do not come to clinic until you have been contacted by us.
Important: If you do not have email or decline consent this MUST be done via phone PRIOR to coming to clinic.
Other Important Information
If you are coming to Family Practice for a scheduled appointment, please call ahead of time if you are experiencing ANY symptoms of:
- shortness of breath
- or if you have had any recent travel
If yes, we will be offering telephone assessments prior to your visit to help guide your care. You can expect to be asked screening questions prior to the visit to the clinic.
Please try to come on time for your appointment to help us control waiting room volumes.
We are enforcing a 'No Visitor' policy. Only one parent of a minor or an essential caregiver will be allowed into clinic.
Your healthcare team will be wearing personal protective equipment for your visit. After each patient, the exam room and equipment used will be cleaned thoroughly with disinfectant.